Inbound emergency dispatch
Voice agent answers after-hours calls, scores urgency, books the slot, and texts the on-call tech with the address and customer notes.
FOR HVAC// SOUTHERN CALIFORNIAv2.6 / AGENTIC RUNTIME
FOR HVAC COMPANIESAI agents that answer your phones at 2am.
After-hours emergency calls are where margin lives — and where most HVAC shops miss revenue because nobody picks up. We deploy voice receptionists that triage, dispatch, and book on the calendar before sunrise.
- Emergency calls hit voicemail after 5pm — leads go to the next company
- Dispatch routing eats 6+ hours a day of someone’s time
- Quote follow-ups slip through the cracks for a week
- Review collection only happens when an owner remembers to ask
Quote follow-up sequence
24-hour, 3-day, and 7-day SMS + email follow-ups on outstanding quotes. Owner gets pinged when a customer replies.
Review collection
After every completed job, the customer gets a one-tap Google review link by SMS. Replies route to a human if sentiment is negative.
Dispatch routing optimizer
Daily route generated from open work orders, tech skills, and drive times. Synced to the tech’s phone before the first stop.
01 — Process
From "manual" to autonomous. In weeks, not quarters.
Diagnostic call
15 minutes. You tell us what's eating your team's time. We tell you in plain English if AI is the right tool — or if you need something simpler.
scope --workflow
→ identifying bottleneck...
→ scoring ROI
Architecture
We design the system end-to-end. Tools, triggers, data flow, handoffs, fallbacks. You see exactly what we're building before we build it.
build --spec
[✓] triggers defined
[✓] agent logic
Ship & iterate
Working prototype in 7–14 days. We deploy on your infra, hand you the keys, and tune until it runs without you watching it.
deploy --prod
→ agent online :: live
→ monitoring
02 — Systems
Five systems. One unfair advantage.
/ Voice Agents
Phones that answer themselves. And book the job.
Inbound receptionists. Outbound cold callers. After-hours coverage. Production-grade voice agents that don't sleep, don't quit, and don't ask for PTO.
/ Workflows
n8n. Zapier. Custom. Wired up.
CRM updates, follow-ups, invoicing, reporting — every repetitive task on autopilot.
Proof :: HVAC
47
Hours saved per week
// Phoenix HVAC company, voice + dispatch automation, year 1
Stop clicking. Start automating.
15 minutes. No pitch deck. No sales theater. Just a real conversation about what's slow, what's broken, and what we'd automate first.
Book a 15-min Intro CallPrefer email? sergio@alphaprism.net
04 — FAQ
Questions worth asking.
Will the voice agent sound like a robot?
No — modern voice agents (Vapi, Retell, custom) sound near-indistinguishable from a human in a normal phone conversation. Callers do occasionally notice when the agent is unsure, which is when we route to a human anyway.
What happens if the agent can’t answer a question?
It transfers to an on-call human (or takes a callback request) using whatever escalation rule fits your shop. The agent never makes things up — if it doesn’t know, it says so and hands off.
Does this work with my existing CRM and dispatch software?
Almost always yes. We integrate with ServiceTitan, Housecall Pro, Jobber, Workiz, and most general CRMs. If you’re on something niche, the intro call is the time to surface it.
How fast can you actually ship something?
Most prototype builds — a working voice agent, a single automation, a basic internal dashboard — go live in 7 to 14 days. Larger systems (multi-step agents, CRM integrations, full ops platforms) take 3 to 6 weeks. We ship working pieces every few days so you're never waiting in the dark.
Do I need to know what I want before booking a call?
Nope. Most clients show up saying "my team is drowning in X" and we work backwards from there. The intro call is diagnostic — we'll tell you in 15 minutes whether AI/automation is the right tool, or if you need something simpler.
Who actually builds this stuff?
AlphaPrism is operator-led and small by design. You work directly with the engineer building your system — no account managers, no offshore subs, no handoffs. We keep the roster small so quality doesn't slip.
What about voice agents — is that actually any good yet?
Yes, and we'll prove it on the intro call. Voice tech crossed the line from "demo magic" to "production-ready" in the last 18 months — inbound receptionists, outbound qualifiers, after-hours coverage. We use Vapi, Retell, and custom builds depending on the use case.
Will I be locked into your platform?
No. Every workflow, agent, scraper, and tool we build is yours. Hosted on your accounts (n8n, Supabase, AWS, wherever) so if you ever stop working with us, nothing breaks.
Do you still do regular web design and branding?
Yes. AlphaPrism was a full-service shop before we leaned into AI, and we still ship websites, brand systems, and graphics — often as part of an AI build (the dashboard skin, the marketing site, the brand). One team, one invoice.
How does pricing work?
Project-based and case-by-case. Smaller automations and prototypes run as fixed-fee projects; larger ops builds run as a retainer with monthly maintenance. We'll quote on the intro call once we know the scope.
What if the agent makes a mistake?
Every agent and automation is designed with human-in-the-loop checkpoints, full logging, and clear fallbacks. You see what the agent is doing, why, and have override paths. AI doesn't replace your judgment — it just handles the 95% you'd rather not think about.
Which industries do you work with?
Mostly local service businesses (plumbing, HVAC, glass, landscaping, etc.) and SMBs / early-stage startups. The pattern is always the same: a team buried in repetitive work that AI can handle, owned by someone who'd rather grow than hire more admins.